I moved into the area and got quotes with Diane. Since I had a policy with a particular insurance company, Diane let me know she unfortunately wouldn't be able to get a quote from that company since the company's policy requires out of state policies to be transferred through a captive insurance agent (instead of an independent one). She recommended reaching out to a captive agent, and it ended up being the best deal since I had accumulated deductible rewards. So, I was really impressed with her honesty, her follow up in general, and how detailed she was with the quotes she gave me. If I have a need for future policies, I would use Diane.